Support FAQ

We’ll investigate and correct any issues as soon as possible. Please reach out directly for more details based on your project.

Adjustments can usually be accommodated. Contact your main point of contact to discuss the changes needed.

Yes, we can typically work within the scope outlined for most websites. Contact your main point of contact for more details.

Cost depends on various factors, including frequency, data inputs, and complexity. For a detailed estimate, please reach out to your primary contact.

Generally, we need a list of inputs and data attributes. Your main contact can provide specific guidance.

This may be due to navigation or cache issues. We can investigate further—please contact your main point of contact.

Variances can be due to timing, currency, or scope factors. We’ll check the data and address any inconsistencies; for more details, please connect with your main contact.

Yes, additional attributes can typically be added. Your main point of contact can discuss this in more detail.

You can send them through Basecamp, email, or SFTP. For further instructions, reach out to your main contact.

Yes, we can notify you via email. Contact your primary contact for details specific to your project.

Please provide a few example URLs or product numbers. Contact your main point of contact for detailed follow-up on specific issues.

It should be operational. If issues persist, please check with your primary contact and provide an error log.

Delivery speed depends on project scope and requirements. For an estimate, connect with your main point of contact.

We offer flexible scheduling, including daily, weekly, and monthly options. For frequency options specific to your project, reach out to your main contact.

We’re available on Basecamp and Slack. For more direct communication options, contact your main point of contact.

Yes, our processes can often be customized. Reach out to your primary contact for specific options for your project.

We typically provide results as .tsv but can adjust to other formats if needed. Contact your main point of contact for details.

Results can be delivered via SFTP, AWS S3, Basecamp, or other preferred methods. For specifics, please reach out to your primary contact.

Yes, we can adapt the data structure or apply filters based on your requirements. For specific adjustments, please contact your main point of contact.

We use customized QA processes to align with specified formatting needs. Reach out to your primary contact for more information on how we ensure quality.

Our QA system addresses most issues, but we thoroughly investigate any discrepancies to prevent future occurrences. Your main point of contact can provide more details.

We have anomaly detection in place to identify unusual data, and we consult with clients if necessary. For more details, please contact your primary contact.

Our pipelines are transparent and designed for quick adjustments. For specific timelines, reach out to your main point of contact.

We’ll look into the details and address any gaps in the data. For specifics, contact your main point of contact.